Electronics Stores fight for Survival

The Wall Street Journal:

Electronics chains were built to let consumers browse competing innovations. But unlike in the past where blockbuster products could emerge from any place, much of the innovation in consumer electronics is increasingly being driven by a single company – Apple – which has its own stores and sells online as well as through other retailers.

Imagine if Best Buy had done a better job with the Store-Within-a-Store concept (while the SwaS was welcome, Best Buy ignored its development from a customer service point of view like they do every other product category), maybe Apple wouldn’t have felt the need to develop their own retail chain. Imagine how that would have changed the retail landscape.

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